Conflict Management for Small Businesses

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City of Somerville and Metropolitan Mediation Services Presents, in Spanish, Workshop on “Conflict Management”

The City of Somerville and Metropolitan Mediation Services present, in Spanish, a workshop on “Conflict Management”. The training is intended primarily for business owners in Somerville. The course will dynamically and interactively deal with various strategies to cope with stressful situations, and can help to maintain difficult conversations in conflictive moments. Those who attend this
workshop will be able to learn some of the dynamics of conflict, and techniques to better cope with conflictive behaviors at different times, either with some clients or with the general public, practicing ways to improve communication and preparing to listen. better and to be listened to. Participants will also be able to learn to handle situations of escalation of tension, also very favorable to improve their experience with the public.

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